Cancellation, Refund & Return Policy – Ultra V India

Cancellation, Refund & Return Policy

Thank you for shopping with ultravindia.com. We follow a simple and transparent cancellation, refund, and return policy to ensure a smooth experience.

Cancellation Policy

If your order has not yet been shipped, you may request cancellation by writing to us at info@eternodistributors.com.

  • For cancelled orders that have not been shipped, the refund will be processed once we confirm the cancellation request.
  • For online payments (credit/debit cards, net banking, wallets, UPI), refunds will be processed to the original source account within 7–14 business days.
  • It may take an additional 2–3 business days for the amount to reflect in your account.

Returns, Replacements & Refunds Policy

Products are eligible for return or replacement only in the following situations:

  • Damaged or defective product received
  • Expired product received
  • Incorrect product delivered

To raise a request:

  • Email us at info@eternodistributors.com within 24–48 hours of delivery.
  • Share your Order ID, reason for return/replacement, and attach:
    • Clear images of the product
    • Invoice copy
    • Unboxing video of the package (mandatory).

Once we receive your request, we will arrange a pickup. The refund or replacement will be initiated only after the product reaches us in its original packaging, with seals, labels, and barcodes intact.

Note:

  • Replacements are subject to stock availability.
  • If a replacement is not available, a full refund will be issued.

Conditions Under Which Returns/Replacements Will NOT Be Accepted

  • Product damaged due to misuse
  • Tampered or missing serial number
  • Used or altered products
  • Missing original packaging, price tags, labels, freebies, or accessories
  • Requests raised after 2 business days of delivery
  • Personal care devices cannot be returned due to hygiene reasons
  • Products purchased on discount, promotional offers, or during sale periods are not eligible for return

For any clarification, please contact our customer care team.

Partial Returns

Yes, partial returns are accepted only if the returned item meets the return/replacement criteria mentioned above.

Refund Timeline

Refunds are processed after the returned product is received and verified at our warehouse.

  • Online payments (credit/debit/net banking/wallets/UPI): Refund will be made to the original payment source within 30 business days.
  • Cash-on-Delivery (COD): Refund will be made via bank transfer within 30 business days, after bank details are shared and confirmed.
  • Replacements are initiated within 7–14 business days. If unavailable, a full refund will be provided.